Delivery and Returns
Delivery
We deliver throughout the United Kingdom.
Most orders are dispatched and delivered within approximately 3-5 working days. As many of our reclaimed wood products are prepared, finished or manufactured specifically for each order, processing times may vary depending on the product and quantity ordered.
Delivery times shown are estimates and may occasionally be affected by circumstances outside our control.
Delivery charges are calculated based on the size and/or weight of the order and are displayed at checkout before payment is completed.
Once your order has been dispatched, tracking information will be provided where available.
Returns
If you wish to return an eligible item, please contact us within 14 days of receiving your order.
After notifying us that you wish to return an item, you must return it within 14 days.
Returned products should be in their original condition and, where reasonably possible, in their original packaging.
For unwanted items, the customer is responsible for the cost of return shipping.
Made-to-Order & Custom Products
Many of our products are prepared or manufactured specifically for each customer.
Products that have been made to your specifications, cut to a custom size, personalised or otherwise customised specifically for you cannot normally be cancelled or returned once production has started, unless they are faulty, damaged or not as described.
This does not affect your statutory rights.
Reclaimed Wood Products
Please note that reclaimed timber is a natural material.
Variations in colour, grain, texture, knots, nail marks, small cracks, weathering and other characteristics are a normal part of reclaimed wood and make each product unique.
These natural characteristics are not considered defects.
Product photographs are representative of the appearance and character of the timber. Due to the nature of reclaimed wood, individual boards may vary.
Damaged, Faulty or Incorrect Items
Please inspect your order after delivery.
If your order arrives damaged, is faulty, or you receive an incorrect product, please contact us as soon as possible.
We may ask you to provide photographs of the product and packaging so that we can investigate the issue.
Where appropriate, we will arrange a replacement, refund or another suitable solution in accordance with your statutory rights.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
We will process an approved refund within 14 days of receiving the returned goods. Your bank, card provider or payment provider may require additional time for the refund to appear in your account.
Original delivery charges will be refunded where required by applicable UK consumer law. If you selected a delivery service more expensive than our standard delivery option, any additional delivery cost may not be refundable.
Exchanges
We can arrange exchanges where appropriate.
If you wish to exchange an eligible item, please contact us before returning it.
If an item is faulty, damaged or incorrectly supplied, we will arrange an appropriate replacement or other remedy where applicable.
Return Shipping
For unwanted items, customers are responsible for arranging and paying for return shipping.
We recommend using a tracked delivery service and retaining proof of postage until your return has been processed.
For higher-value products, we also recommend using appropriate shipping insurance.
If a product is being returned because it is faulty, damaged or incorrectly supplied, please contact us before arranging the return so that we can provide appropriate instructions.
Return Address
Please contact us before sending a return.
Returns should be sent to:
Anpio Woods Ltd
Old Station Yard
Wing Road
Oakham, Rutland
LE15 8SZ
United Kingdom
Contact Us
If you have any questions about delivery, returns, refunds or an existing order, please contact us:
Anpio Woods Ltd
Email: piogrys@hotmail.com
We aim to respond to customer enquiries as quickly as possible.
Your statutory rights under UK consumer law are not affected by this policy.